Order Cancellation Policy

 

This Order Cancellation Policy explains how cancellation requests are handled after an order is placed on Daronilvo Online Store (hereinafter referred to as “we”).

1. Scope of Application

This policy applies to all orders successfully submitted through our website.
Cancellation requests are reviewed and processed in accordance with the rules described on this page.

2. When an Order Can Be Cancelled

A cancellation request may be submitted before the order enters the dispatch process.

In general:

• Requests submitted within 48 hours after an order is placed are more likely to be accepted

• If the order has already entered shipment preparation or dispatch, cancellation may no longer be possible

The actual order status shown in our system will determine whether a cancellation can be processed.

3. How to Submit a Cancellation Request

To request an order cancellation, please contact us and provide the following information:

• Order number

• Reason for cancellation

• Contact details used when placing the order

Once complete information is received, we will verify the order status.

4. Outcome of a Cancellation Request

• If the order has not yet been dispatched and the request meets the conditions, the order will be cancelled and the refund process will begin

• If the order has already been dispatched, the cancellation request cannot be accepted. In this case, you may apply for a return and refund after delivery according to the relevant policy

The result of your cancellation request will be communicated using your provided contact details.

5. Relationship to Refund Processing

When a cancellation request is approved, any payment already made will be handled according to the refund process.
Refund method and timing are subject to the Refund Policy.

6. Special Situations

Cancellation requests may be restricted in the following situations:

• The order has entered or completed dispatch

• Order information is incomplete or cannot be verified

• Order status changes due to factors beyond reasonable control

In such cases, we will provide guidance based on the specific situation.

7. Policy Updates

We may update this Order Cancellation Policy as service conditions change.
Any updates take effect once published on the website. We recommend reviewing this page periodically.

8. Contact Information

If you have questions regarding order cancellations or this policy, please contact us using the details below:

Address: 535 BELLWOOD DR APT C, ELIZABETHTOWN, KY 42701, United States
Telephone: +1 (917) 476-8585
Email address: euroshop@daronilvo.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)