Return And Exchange Policy

 

This page explains the return, exchange, and refund arrangements for purchases made through Daronilvo Online Store (hereinafter referred to as “we”).

Please review the information below carefully before submitting a request.

1. Return & Exchange Period

You may request a return or exchange within 40 days from the date the order is delivered and signed for.

The request time is based on when you first contact us.

Requests submitted after this period cannot be processed.

2. Eligible Return & Exchange Situations

Within the valid period, you may apply for a return or exchange if any of the following applies:

• The product has visible appearance issues

• The product has quality defects affecting normal use

• The product has an unusual odor or severe color deviation

• The received item does not match the order details

• Return or exchange without reason, provided the product remains in good condition

Products must be returned in complete condition, including all accessories and original packaging.

3. Return Process

Step 1 | Submit a return request

Please contact us via email or phone and provide the following information:

order number, payment proof, reason for return, and relevant photos or videos.

Step 2 | Request review

Our support team will review your request.

If approved, we will confirm the return arrangement with you.

Step 3 | Return the item

Please pack the item securely and send it to the following return address: 535 BELLWOOD DR APT C, ELIZABETHTOWN, KY 42701, United States

Please wait for us to receive the returned item.

Step 4 | Inspection and refund

After we receive and inspect the item, and if the condition matches your description, we will proceed with the refund.

4. Exchange Process

Step 1 | Submit an exchange request

Contact us via email or phone and provide the order number, payment proof, exchange reason, and relevant photos or videos.

Step 2 | Confirmation

Once the request is approved, we will confirm the exchange arrangement with you.

Step 3 | Return the item

Please return the item to the address below: 535 BELLWOOD DR APT C, ELIZABETHTOWN, KY 42701, United States

Wait for us to receive and inspect the item.

Step 4 | Replacement shipment

After inspection, a replacement item will be shipped to your address within 1–3 business days.

5. Refund Information

Refund method

Refunds will be issued back to the original payment card used at checkout (Visa, MasterCard).

Processing time

After we process the refund, funds are typically credited within 1–3 business days, depending on the bank.

If the refund has not been received after this period, please contact us for assistance.

6. Fees and Return Label

Shipping cost responsibility

• If the return or exchange is due to appearance issues, quality problems, odor, severe color difference, or incorrect item, the return shipping cost will be covered by us

• For returns without reason, the return shipping cost is the responsibility of the customer

Return label

A return label is included in each package for your convenience.

7. Service Scope

The following situations are not eligible for return or exchange:

• Requests submitted outside the valid return period

• Items showing clear signs of use or damage caused after delivery

• Items that do not meet the conditions stated on this page

We only provide return and exchange services for orders placed through this website.

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Address: 535 BELLWOOD DR APT C, ELIZABETHTOWN, KY 42701, United States
Telephone: +1 (917) 476-8585
Email address: euroshop@daronilvo.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)