Orders with a total value of £89.99 or more (including £89.99) qualify for free shipping

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Shipping policy

 

These Shipping Terms describe the delivery, shipping, and related responsibilities for orders placed through Daronilvo Online Store (hereinafter referred to as “we”). Please review the information below before completing your order.

1. Delivery Area

We currently provide delivery services within the United Kingdom only.

Orders cannot be shipped outside the United Kingdom at this time.

2. Shipping Fees and Taxes

Shipping Fees

  • Orders with a total value of £89.99 or more (including £89.99) qualify for free shipping

  • Orders below £89.99 are subject to a flat shipping fee of £8.99

Shipping fees are clearly displayed at checkout.

Taxes

All applicable taxes are included in the prices shown at checkout.

The amount you see during payment is the final amount payable, and no additional taxes are required upon delivery.

3. Order Cut-Off Time

Our order processing hours are Europe/London, GMT/BST 9:00 – 18:00.

  • Orders placed before 18:00 will begin processing on the same day

  • Orders placed after 18:00 will begin processing on the next working day

  • Orders placed on non-working days will be processed starting from the next working day

4. Order Processing Time

Once an order is confirmed, it enters the preparation and dispatch stage.

The standard processing time is 1–3 business days.

5. Estimated Delivery Time

After dispatch, the estimated total delivery time is 7–10 business days.

Actual delivery times may vary depending on the delivery location and logistics arrangements.

6. Shipping Carriers

We select the most suitable carrier based on order requirements.
Commonly used carriers include:

  • Royal Mail
  • DPD
  • Evri

The specific carrier used will be confirmed in the shipping notification.

7. Order Tracking

After your order is shipped, you will receive a confirmation email containing:

the order number, payment details, and shipping information.

You may visit the “Order Tracking” page on our website and enter your email address or phone number along with the order number to view the latest order status.

8. Responsibility Statement

  • Damaged or Lost Items

If an item is damaged or lost during transit, please contact us as soon as possible after delivery and provide relevant information. We will assist with the resolution.

  • Shipping Changes and Cancellations

Once an order has entered the dispatch process, changes or cancellations may not be possible. Please contact us promptly if assistance is required.

  • Delivery Address Responsibility

Please ensure that the delivery address provided at checkout is accurate and complete.
Issues arising from incorrect address information are the responsibility of the person placing the order.

9. Delivery Acceptance Notes

To protect your rights, please note the following upon delivery:

  • Check the outer packaging before signing for the order

  • Record any visible issues and contact us promptly

  • Signing for the delivery confirms acceptance of the item’s external condition

10. Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us using the details below:

Address: 535 BELLWOOD DR APT C, ELIZABETHTOWN, KY 42701, United States
Telephone: +1 (917) 476-8585
Email address: euroshop@daronilvo.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)