Service Policy

 

This Service Policy applies to your entire experience when using Daronilvo Online Store (hereinafter referred to as “we”), including accessing the website, browsing products, placing orders, and receiving related services. Please read and understand this policy carefully before using our services.

1. Introduction and Scope

This policy applies to all activities conducted through our website, including access, ordering, payment, delivery, and after-sales services.
We provide products and related services exclusively through online channels. This policy does not apply to any other scenarios.

By using this website, you acknowledge that you have read, understood, and accepted the terms described in this policy.

2. User Accounts and Website Responsibilities

When using the website, you are responsible for ensuring that the information you provide is accurate, complete, and up to date.
You are also responsible for properly managing the information used for ordering and communication, and for any consequences resulting from incorrect information.

We are responsible for maintaining the normal operation of the website and providing a stable and secure service environment within a reasonable scope.

3. Product Information, Inventory, and Pricing Rights

Product descriptions, inventory status, and pricing displayed on the website are provided for reference only.
Inventory availability may change at any time, and final confirmation is subject to the order confirmation page.

We reserve the right to adjust product information, inventory status, or pricing when necessary, with updated details displayed before order confirmation.

4. Orders and Payment

An order is considered confirmed once it has been successfully placed and paid for.
We support the payment methods displayed on the website, including card payments such as Visa and MasterCard.

After successful payment, you will receive an order confirmation containing relevant order details.

5. Shipping Policy

After an order is confirmed, we will verify and prepare the products and arrange shipment within 1–3 business days.

Once dispatched, delivery is expected within 7–10 business days. Shipping fees are calculated based on the order amount, and orders meeting the specified threshold may qualify for free shipping.

All product prices displayed on the website include applicable taxes. No additional charges are required during checkout or upon delivery.

For delivery methods, fee calculations, and further details, please refer to the Shipping Policy page.

6. Order Cancellation Policy

For orders that have not yet been shipped, you may submit a cancellation request within 48 hours of placing the order.
If this period has passed or the order has entered the shipping process, cancellation will no longer be accepted. However, you may apply for a return and refund after receiving the item.

Once a refund request is approved, we will complete the refund process within 1–3 business days, subject to the processing time of the payment provider.

For detailed rules and procedures regarding cancellations and refunds, please refer to the Order Cancellation Policy page.

7. Return and Exchange Policy

From the date the order is successfully delivered, you may apply for a return or exchange within 40 days, provided the item meets the applicable conditions.

To request a return or exchange, please contact us via email or phone and provide your order number along with relevant supporting information. Once your request is approved, we will provide the return address and detailed instructions.

For applicable conditions, procedures, and important notes, please refer to the Return And Exchange Policy page.

8. Refund Policy

Refund Process

After your refund request is reviewed and approved, we will proceed with the refund.

Refund Method

Refunds will be issued back to the original payment card used for the order (Visa, MasterCard).

Processing Time

Depending on the processing efficiency of the card issuer, refunds are expected to be credited within 1–3 business days.
If the refund has not been received after this period, please contact us for assistance.

9. Dispute Resolution and Applicable Law

We operate in accordance with applicable requirements in the United Kingdom, including GDPR.
In the event of a dispute, both parties should first attempt to resolve the matter through communication and mutual agreement.

We reserve the right to update this policy and will notify users of relevant changes through the website.

10. Privacy and Data Protection

We value the security and protection of user information.
Details regarding the collection, use, storage, and user rights related to information handling are provided in our Privacy Policy.

Please refer to: Privacy Policy

11. Intellectual Property

All website content, including text, images, layout, and other materials, is protected.
Unauthorized use, reproduction, or distribution of any content is not permitted.

12. Limitation of Responsibility

Within a reasonable scope, we are not responsible for service interruptions, delivery delays, or indirect losses caused by factors beyond our control.
This policy does not affect rights that cannot be excluded under applicable requirements.

13. Changes to the Service Policy

We may update this policy based on service adjustments or operational needs.
Any changes will take effect once published on the website. We recommend reviewing this policy periodically.

14. Contact Information

If you have any questions regarding this Service Policy or related services, please contact us through the following methods:

Address: 535 BELLWOOD DR APT C, ELIZABETHTOWN, KY 42701, United States
Telephone: +1 (917) 476-8585
Email address: euroshop@daronilvo.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)